DELIVERY – RETURN – EXCHANGE
Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following policy.
We usually dispatch all orders in 24 working hours. In Metro cities and other cities, we deliver in 2 to 4 working days and area other than main cities we deliver in 4 to 7 working days of dispatch of the order, it may vary location to location. If you do not receive the product, please contact us.
Indiakurti.com do not have return and refund policy on any product sold. In the unlikely event that your product arrives damaged or any wrong product, you should email us or WhatsApp us a photo of the damaged product with the original packing within 24 hours of receiving your order. Our team will check if its due to our mistake, we will provide a replacement of same product and size at no extra cost.
As mentioned earlier, Once the product has been sold, we do not provide any refund/return. It can only be exchanged in same design for a bigger or a smaller size only if eligible.
For an exchange, request must be created within 5 days including delivery date. If request is not created within 5 days of order delivered, unfortunately we cannot offer you an exchange.
Note: We do not have a reverse pick-up facility. All products are not eligible for exchange. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are on "Sale" and are marked with “NO EXCHANGE NO RETURN” on product page. Please make it a point to understand which products are eligible for exchange before purchasing.
So, If the product is eligible for size exchange, please mail us at [email protected] within 5 days from the date of delivery of the parcel. Once you get approval from our side, please send the product back to us by yourself.
The cost of return shipping is to be borne by the customer and is non-refundable. We suggest returning items through traceable courier service, as any returned items that are not received by Indiakurti.com will be treated as not returned. Exchange product will be dispatched only after receiving the product return in original condition.
Kindly remember to take acknowledgment receipt of the number of dispatched products from the courier guy, with his signature and mobile number. Indiakurti will not be responsible for any lost shipment.
While returning the product, please mention your name, address, number, email, and order id on the parcel along with the size needed. The cost of shipping of the product is to be borne by the customer.
When the desired size of the product is not in stock, we issue a credit note (Coupon Code) for our customers. A coupon code equal to the amount of the exchanged product minus the discounts/COD cost, with a validity of 60 days (from the date of receipt of coupon code), is provided to our customer.
How to create Exchange Request?
To create an exchange request, you can login to your account with registered email id with us at indiakurti.com OR you can directly email us at [email protected], mention your name, order id, and contact number OR you can also contact us on our WhatsApp 8980077766. Then wait for reply, our team will reply to your request in 02 to 04 working hours.
After placing a request if you do not get the reply in given
time, do not hesitate to contact us via WhatsApp no. 8980077766.
When does Exchange is not accepted?
We do not accept exchange in the following cases:
Any item that is returned more than 5 days after delivery or without taking any approval from us.
When the customer did not like the material or color of the dress. From our part, we use the best quality material. We ship the size what you ordered. Every brand are having their own size chart. So, we would suggest to check size chart, read the product description & have a look at all the pictures before placing the order.
All the sale, discounted, brought with a coupon, and gift voucher purchases are non-exchangeable.
Color may vary slightly according to screen settings and resolution. We do not guarantee for color bleeding or any shrinkage. Color of hangings, tussles, buttons, belt may be different from the modeling picture because of lot change or unavailability.
OUR SHIPPING ADDRESS
G-490/91, Globale Textile Market,
Near Bombay Market,
For any further clarification email at [email protected],
WhatsApp us on +91 8980077766
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